Department: Bureau of Water
Customer Letter – Take Action
Customer Letter – Introduction
PFAS & Drinking Water
City of Lancaster Introduces Monthly Water Billing, Paperless Billing Options

In an effort to better serve customers, the City of Lancaster will launch monthly water billing in August, a shift from previous quarterly billing. Customers will also be able to opt-in to paperless utility billing, and link accounts for multiple properties. These customer-focused initiatives aim to enhance convenience, streamline operations, and promote sustainable practices. Staring…