WATER & SEWER

The City of Lancaster owns, operates and maintains two drinking water treatment facilities that provide drinking water for over 110,000 people in the Lancaster area through approximately 43,000 taps. See the tabs below for more information.

 

 

SEWER BACKUPS & OVERFLOW

The property owner is responsible for hiring a licensed plumber to clear any blockages or repair any damage to private laterals.  Property owners are responsible for their sewer laterals up to the point of connection with the city owned main.  Tenants should report any problems with sewage directly to their landlord for correction.  The city will not clear any private lines.  A permit must be obtained by a city licensed master plumber for repairing damaged lines. For problems with common, private lines that serve multiple properties, all property owners served by that line are required to jointly participate in the clearing of the common line.

 

 

Valve Exercising

The Bureau of Water conducts Valve Exercising in the distribution system to ensure proper function and operation, so that we may continue to provide our customers with reliable water service. This work will continue throughout the year. A construction map will be updated monthly to show where valves will be exercised. You can view this map at www.cityoflancasterpa.gov/current-construction.

 

When this maintenance occurs, customers who are near the valve location might experience discolored water or loss in water pressure. This will only be temporary, and your water quality will be back to normal shortly thereafter. For more information about what causes discolored water, please see Frequently Asked Questions below.

CONTACT INFO

BILLING & ACCOUNT QUESTIONS:

 

ADDRESS

39 W. Chestnut St.
Lancaster, PA 17603

 

OFFICE HOURS

Monday – Friday
8:30 a.m. – 5 p.m.

 

PHONE

(717) 735-3425

 

EMAIL

customerservice@cityoflancasterpa.gov

 

 

WATER & SEWER QUESTIONS:

 

WATER (7 am to 3:30 pm)

(717) 291-4820

 

WATER (After Hours)

(717) 291-4816

 

SEWER (7 am to 3:30 pm)

(717) 291-4825

 

SEWER (After Hours)

(717) 989-3727

Current Water Quality Reports

Click the buttons below to view the most recent water quality report and annual water analysis.

Please note that the date on the following analysis and quality reports may be one to two years behind, as the reports posted reflect data collected during the previous year. New data is typically posted in late March.
Documents & Resources
Latest News
Frequently Asked Questions
Documents & Resources
Latest News
Boil Water Advisory Issued for area of 1600 block of Lincoln Highway East Bureau of Water Department of Public Works
DRINKING WATER WARNING BOIL YOUR WATER BEFORE USING 
Fall Flushing Bureau of Water Department of Public Works
The City of Lancaster Department of Public Works is committed to ensuring the highest water quality …
Boil Water Advisory Lifted for Temple Avenue Bureau of Water
DRINKING WATER PROBLEM CORRECTED BOIL WATER ADVISORY LIFTED: WATER IS …
Boil Water Advisory Issued for Temple Avenue Bureau of Water
DRINKING WATER WARNING BOIL YOUR WATER BEFORE USING 
Water Taste & Odor Notice Bureau of Water
Some customers residing in the east, southeast, and northeast areas of our water distribution system…
Boil Water Advisory Lifted for Glen Moore Circle Bureau of Water
DRINKING WATER PROBLEM CORRECTED BOIL WATER ADVISORY LIFTED: WATER IS SAFE TO DRINK.
Frequently Asked Questions