Department of Neighborhood Engagement

The Department of Neighborhood Engagement (DONE) was established by Mayor Danene Sorace to invest in and actively work with residents and their neighborhoods. DONE connects neighborhoods with City of Lancaster departments, programs, and partner resources to create solutions and improve the quality of life for all City of Lancaster residents. The Department of Neighborhood Engagement creates opportunities for dialogue, learning, partnership, civic leadership building, and action between the City government and neighborhood residents.


Read the 2022 Neighborhood Engagement Annual Report (PDF)


Department Divisions

AmeriCorps VISTA Program

Language Access

Lancaster Office of Promotion (LOOP)

Public Art Community Engagement (PACE)

Trauma Informed Community

Contact Information


City Hall
120 N. Duke Street
Lancaster, PA 17602





Neighborhood Groups

West Lancaster Jewels


Milzy Carrasco
Director of Neighborhood Engagement
Joshua Beltre
Engagement Specialist
Gabrielle Buzgo-Martin
Program Manager
Mirtha Delvillar
City Hall Receptionist
Zayra Falu
Language Services Coordinator
Zarita Herasme-Terrero
Tauma Informed Training Specialist
Cheila Huettner
Welcome Center Manager
Carly Patterson
Travel Consultant
Yazmin Way
Travel Consultant
Kate Wright
Special Events & Programs Manager