What We Do

The City of Lancaster Office of Promotion (LOOP) aims to be the arts and cultural driver of the City of Lancaster by leveraging Lancaster City’s best assets and our partnerships to enhance and promote the City’s quality of life, economic vitality, and attractiveness as a destination and residence.


LOOP has four main functions: planning special events, marketing Lancaster City as a destination, managing the Lancaster City Welcome Center, and permitting the use of public space.


Lancaster City Welcome Center

The Lancaster Office of Promotion operates the Lancaster City Welcome Center, located at 38 Penn Square. Each day our staff greet visitors from around the world and introduce them to Lancaster City.

General Contact Info


Lancaster City Welcome Center
38 Penn Square
Lancaster, PA 17603



(717) 719-3514




Online Event Permit Application

Solicitud de Permiso de Evento en Línea

Event Permits

Looking to reserve public space for an event? You’ll need to submit an event permit application, depending on the type of event you’re hosting. As a reminder, the public is welcome to use parks and public spaces recreationally.

  • Block Party Permits are required to host a neighborhood block party on the public right of way (street, sidewalk, public park, etc.)
  • Penn Square Activity Permits are required to host events in the Fulton or Heritage quadrants of Penn Square. Please note, the Fountain and Lancaster Marriott/Lancaster County Convention Center quadrants are not available for events.
  • Special Event Permits are required for large-scale events such as festivals/concerts, runs/races, or community events that could have an impact on public property, infrastructure, or other resources.

Have questions? Email Kate Wright at kawright@cityoflancasterpa.gov.

Permits & Resources

Please note, online event permit applications will be offline July 3–7, 2023 for scheduled maintenance.

Trash Removal

Trash Removal
Event hosts are responsible for all trash remediation, including providing recepticals and removal of trash after the event.

Park & Pavilion Rentals

Parks and pavilions, including Long’s Park, are managed separately by the Bureau of Operations in the Department of Public Works. To reserve a park pavilion or host an event in Long’s Park, call (717) 517-5745 or click here for more information.

Marketing & Tourism

LOOP oversees the City of Lancaster’s tourism and destination marketing efforts. Working with partners like Lancaster City Alliance and Discover Lancaster, LOOP works to tell the Lancaster City story to residents and visitors alike through the Visit Lancaster City brand.

Special Events

LOOP plans the following annual City of Lancaster events:

  • Red Rose Run
  • Celebrate Lancaster
  • Hispanic Heritage Month
  • Mayor’s Tree Lighting
  • Small Business Saturday (in conjunction with Lancaster City Alliance)
  • Lancaster Shops Late (in conjunction with Lancaster City Alliance)
  • Santa in the City
  • New Year’s Eve
Staff Members
Documents & Resources
Latest News
Staff Members
Cheila Huettner
Welcome Center Manager
Carly Patterson
Travel Consultant
Yazmin Way
Travel Consultant
Kate Wright
Special Events & Programs Manager
Documents & Resources
Latest News
City of Lancaster Seeks Nominations for Hispanic Community Achievement Award LOOP Mayor’s Office
Today, the City of Lancaster announced it is seeking nominations from the community for an achieveme…
Celebrate Lancaster Returns Friday with Added Dance Parties and App-Exclusive Livestreaming LOOP
After being re-scheduled due to weather, Celebrate Lancaster returns to downtown Lancaster on Friday…
Lancaster City Indie Retail Week Celebrates the Spirit of Local Business LOOP
The vibrant and diverse landscape of independent retail in Lancaster City will take center stage dur…