What We Do

The City of Lancaster Office of Promotion (LOOP) aims to be the arts and cultural driver of the City of Lancaster by leveraging Lancaster City’s best assets and our partnerships to enhance and promote the City’s quality of life, economic vitality, and attractiveness as a destination and residence.


LOOP has four main functions: planning special events, marketing Lancaster City as a destination, managing the Lancaster City Welcome Center, and permitting the use of public space.


Lancaster City Welcome Center

The Lancaster Office of Promotion operates the Lancaster City Welcome Center, located at 38 Penn Square. Each day our staff greet visitors from around the world and introduce them to Lancaster City.

General Contact Info


Lancaster City Welcome Center
38 Penn Square
Lancaster, PA 17603



(717) 291-4758




Online Event Permit Application

Solicitud de Permiso de Evento en Línea

Event Permits

Looking to reserve public space for an event? You’ll need to submit an event permit application, depending on the type of event you’re hosting. As a reminder, the public is welcome to use parks and public spaces recreationally.

  • Block Party Permits are required to host a neighborhood block party on the public right of way (street, sidewalk, public park, etc.)
  • Penn Square Activity Permits are required to host events in the Fulton or Heritage quadrants of Penn Square. Please note, the Fountain and Lancaster Marriott/Lancaster County Convention Center quadrants are not available for events.
  • Special Event Permits are required for large-scale events such as festivals/concerts, runs/races, or community events that could have an impact on public property, infrastructure, or other resources.

Have questions? Email Alissa Calhoun at acalhoun@cityoflancasterpa.gov.

Permits & Resources

Barricades & Trash Removal

The City of Lancaster will no longer provide barricades for street closures, crowd control, or other uses. Event hosts are responsible for procuring any necessary barricades, including water for filling if necessary.

Trash Removal
Event hosts are responsible for all trash remediation, including providing recepticals and removal of trash after the event.

Park & Pavilion Rentals

Parks and pavilions, including Long’s Park, are managed separately by the Bureau of Operations in the Department of Public Works. To reserve a park pavilion or host an event in Long’s Park, call (717) 517-5745 or click here for more information.

Marketing & Tourism

LOOP oversees the City of Lancaster’s tourism and destination marketing efforts. Working with partners like Lancaster City Alliance and Discover Lancaster, LOOP works to tell the Lancaster City story to residents and visitors alike through the Visit Lancaster City brand.

Special Events

LOOP plans the following annual City of Lancaster events:

  • Red Rose Run
  • Celebrate Lancaster
  • Hispanic Heritage Month
  • Mayor’s Tree Lighting
  • Small Business Saturday (in conjunction with Lancaster City Alliance)
  • Lancaster Shops Late (in conjunction with Lancaster City Alliance)
  • Santa in the City
  • New Year’s Eve
Staff Members
Documents & Resources
Latest News
Staff Members
Alissa Calhoun
Assistant Welcome Center Manager
Cheila Huettner
Welcome Center Manager
DJ Ramsay
Communications Manager
Kate Wright
Special Events & Programs Manager
Documents & Resources
Latest News
City of Lancaster closed for Election Day Bureau of Operations Department of Public Works LOOP Mayor’s Office Solid Waste & Recycling Program
The City of Lancaster will be closed for Election Day on Tuesday, November 8.
Hispanic Heritage Month Festival LOOP
In celebration of Hispanic Heritage Month, the City of Lancaster will host a public celebration on O…
Event Alert – Red Rose Run LOOP
The Red Rose Run returns to Lancaster City on June 4th! City residents…