What We Do

The City of Lancaster provides drinking water to  120,000 people through over 48,000 hook ups in the City and nine surrounding  municipalities, including  East Hempfield Township, East Lampeter Township, Lancaster Township, Manheim Township, Manor Township, Millersville Borough, Pequea Township, West Hempfield Township, and West Lampeter Township. The system  also serves four bulk customers including  West Earl Township, East Petersburg Township, Upper Leacock Township, and Penn Township. Approximately 60% of the drinking water comes from the Susquehanna River and 40% comes from the Conestoga River. 


The City of Lancaster upgraded how it treated water back in 2009-2010 from conventional to membrane filtration. With conventional filtration the filters use a combination of layered media usually consisting of stone, sand and a carbon heavy layer on top.  With Membrane filtration the water is vacuumed through very small pores that physically block particles, bacteria and viruses from getting through.  After filtration, a chlorine based disinfectant in the form of sodium hypochlorite is added to ensure deactivation of anything such as bacteria or viruses. The City also adjusts water pH, adds corrosion inhibitors (to prevent breakdown of water infrastructure from naturally occurring charged particles in water) and adds fluoride.  he City is always analyzing and evaluating new water technology to stay ahead of the curve and to optimize water treatment. Know that 24/7 operations are constantly monitored to ensure that all customers have access to quality drinking water.    

General Contact Info

Khalfani ‘Ki-Ki’ Speller
Utilities Administrative Assistant



1220 New Danville Pike
Lancaster, PA  17603



(717) 291-4825




Who We Are
Frequently Asked Questions
Who We Are
Christine Volkay-Hilditch
Deputy Director, Utilities
Mike Belfino
Water Distribution Manager
Kurt Hargrove
Conestoga Operations Supervisor
Douglas Henninger
Water Quality Supervisor
Todd Neiss
Susquehanna Operations Supervisor
Benjamin Perwien
Utility Engineer
Khalfani (Ki-Ki) Speller
Utilities Administrative Services
Frequently Asked Questions