Language Access

The City of Lancaster’s Language Access program ensures all of our residents have access to City services, regardless of the language they speak. By providing training, tools, and policy guidance, the Language Access program makes sure City staff are empowered to serve our residents in line with our Core Values of quality, teamwork, integrity, and respect.


Staff Resources

Please contact Zayra Falu for assistance.


Complaint Procedure

If you believe you have been denied services based on your language access needs, please click here to submit a complaint.

Contact Us

Zayra Falu
Language Services Coordinator
(717) 517-5738


Language Access is part of the Department of Neighborhood Engagement.