What We Do

The Bureau of Procurement and Collections manages approximately 350,000 utility and tax accounts for city property taxes, Stormwater Management, Water and Sewer usage, and Solid Waste & Recycling services.


Account management responsibilities include data entry, billing, collection and documentation of payments, and pursuing collection of delinquent accounts. Each year, Bureau personnel respond to more than 70,000 telephone inquiries and process some 100,000 payment transactions made via mail delivery, through online credit/debit card payments or by walk-in customers. The Bureau also operates the mailroom, processes all incoming mail and nearly 6,000 pieces of outgoing mail each week.


Finally, the Bureau coordinates purchasing for all City Bureaus and administers the formal City contracts program. Large and major purchases are presented to this Bureau for input regarding vendor sourcing, competitive bidding and compliance with the Third Class City Code.



Services We Provide


General Contact Info


39 W. Chestnut St.
Lancaster, PA 17603


Office hours

Monday – Friday
8:30 a.m. – 5 p.m.



(717) 735-3425



(717) 735-3431




Who We Are
Documents & Resources
Latest News
Who We Are
Julie Taylor
Supervisor, Customer Care
Documents & Resources
Latest News
City of Lancaster Introduces Monthly Water Billing, Paperless Billing Options Bureau of Procurement & Collections Bureau of Water
In an effort to better serve customers, the City of Lancaster will launch monthly water billing in A…