In accordance with the U.S. Environmental Protection Agency (EPA) Lead and Copper Rule, City of Lancaster Water customers recently received a notice regarding the status of their water service line. The Pennsylvania Department of Environmental Protection (PADEP) provided a template letter for this notification. Water service lines have two parts – the City-owned side and…
The City of Lancaster’s Department of Public Works is dedicated to keeping our water clean and safe. We are currently doing a fall flushing of the water system to maintain high water quality. SCHEDULE Week of September 30 Week of October 7 Week of October 14 Customers will also be notified through Red Rose Alerts…
The City of Lancaster has launched an initiative to identify and address lead and galvanized water service lines in its water distribution system. This initiative aligns with the U.S. Environmental Protection Agency (EPA) Lead and Copper Rule Revision requiring the identification of all lead service lines by October 2024. Throughout 2023 and 2024, alongside routine maintenance…
In an effort to better serve customers, the City of Lancaster will launch monthly water billing in August, a shift from previous quarterly billing. Customers will also be able to opt-in to paperless utility billing, and link accounts for multiple properties. These customer-focused initiatives aim to enhance convenience, streamline operations, and promote sustainable practices. Staring…
The City of Lancaster uses Red Rose Alerts to send important information and emergency alerts to residents, businesses, and utility customers.