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City of Lancaster Closed for Christmas and New Year’s Day
City of Lancaster offices will be closed for Christmas and New Year’s Day on December 25, December 26 and January 1. Thursday, December 25 (Christmas Day) Friday, December 26 Thursday, January 1 (New Year’s Day) City offices will be open on Christmas Eve (Wednesday, December 24) and New Year’s Eve (Wednesday, December 31), and all services, including…
City of Lancaster Launches New Utility Payment Portal
The City of Lancaster launched Utility Access today, a new online utility billing portal designed to make paying water, sewer, stormwater and trash bills more convenient and accessible for city residents and water customers. Utility Access offers new features for users, including: Customers who previously used the Citizen Self Service portal to pay online can…
Year-End Payment Deadlines and Treasury Closure
Online bill payments will be temporarily unavailable starting Tuesday, December 31, 2024, at 2 p.m. to allow for year-end financial processing. We anticipate that service will resume on Thursday, January 2, 2025, at 10 a.m. The Treasury Office will also close on Tuesday, December 31, 2024, at 2 p.m. City Property Tax payments for 2024…
Department of Administrative Services
Noll
City of Lancaster Introduces Monthly Water Billing, Paperless Billing Options
In an effort to better serve customers, the City of Lancaster will launch monthly water billing in August, a shift from previous quarterly billing. Customers will also be able to opt-in to paperless utility billing, and link accounts for multiple properties. These customer-focused initiatives aim to enhance convenience, streamline operations, and promote sustainable practices. Staring…